Privacy Policy

Introduction

OLUM LLC (“OLUM,” “we,” “us,” or “our”) is a software company registered in the State of New Mexico, United States. This Privacy Policy explains how we collect, use, share, and protect information in connection with our website and our mobile applications, including Whitrack and AwayCalls (together, the “Services”).

By using the Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Services.

Information we collect

Information you provide

We collect information you give us directly. This may include your name, email address, business name, telephone number, mailing address, and the content of messages you send us. When you use Whitrack, this may also include the customer, job, scheduling, and dispatch records you and your business choose to enter into the application.

Information collected automatically

When you use the Services, we and our service providers may automatically collect certain technical information, such as your device type and operating system, app version, unique device or installation identifiers, IP address, general location inferred from your IP address, and usage data describing how you interact with the Services. We use standard logging and analytics tools to gather this information.

How we use information

We use the information we collect to:

• provide, operate, maintain, and improve the Services;
• create and manage accounts and authenticate users;
• respond to your enquiries and provide customer and technical support;
• monitor usage, diagnose problems, and protect the security and integrity of the Services;
• send you service-related communications, such as updates, security alerts, and administrative messages; and
• comply with our legal obligations.

How we share information

Service providers

We share information with third-party vendors who perform services on our behalf — for example, cloud hosting, data storage, analytics, and customer support tools. These providers are permitted to use the information only to perform services for us and are required to protect it.

Legal requirements

We may disclose information if we believe in good faith that doing so is necessary to comply with a law, regulation, legal process, or enforceable governmental request; to enforce our agreements; or to protect the rights, property, or safety of OLUM, our users, or the public.

We do not sell your information

OLUM does not sell personal information. We do not share personal information with third parties for their own marketing purposes.

Data retention

We retain personal information for as long as it is needed to provide the Services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer required, we take reasonable steps to delete it or to de-identify it.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have rights to access, correct, update, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also adjust your device settings to limit certain automatic data collection, and you may unsubscribe from non-essential communications at any time.

Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

International users

OLUM is based in the United States, and the Services are operated from the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date at the top of this page and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised policy.

How to contact us

If you have questions about this Privacy Policy or our handling of your information, please contact us at hammad@olumllc.com or by post: